It is important to keep as healthy and as stress-free as possible. Listed here are tips and ideas to make your GP visits more worthwhile for you and the person you are caring for.
You can let the reception staff know that you are a carer and ask if this could be registered on your medical record. You may also wish to inquire if the surgery has any carers' support services for you to make use of.
If you are experiencing any stress or anxiety you may wish to tell your GP. Some surgeries may offer a range of information and support to carers. The GP can also help you to get in contact with your local services such as your social service office, if for example you require a Carer's Assessment, or to contact your local voluntary services, such as Crossroads Care, if you require respite in your home.
It may be necessary to ask the surgery if they can take any special needs into account for your appointment, such as arrangements for the waiting room. The person you care for can also confirm to the surgery that he/she is happy to share health information about their condition.
If you know that you will be discussing the person you are caring for, to save time you should let the receptionist know that his/her notes will need to be available.
Before your appointment you may wish to write down any questions you wish to ask the GP on two separate lists, one for yourself and one for the person you’re caring for.
If you are the carer of someone who is housebound and has difficulty getting to the surgery, you can request a home visit. This is especially helpful when you are experiencing problems in booking respite or transport. The GP is able to help the patient and support your valued work as a carer.
It may be useful to avoid discussing both of you at the same time. It might be an idea to make brief notes of the conversation you have too.
Surgeries sometimes arrange for carers to have training information to help them care safely, particularly on lifting, moving and handling the person they care for. Leaflets may also be available on notice boards in the surgery to give information to carers about services and support which are available.
If you need a supporting letter from your GP for anything, for example for housing or benefits, ask if there is a fee, as this will save any inconvenience when the letter has to be collected from the surgery. If you require such a letter you should arrange it as soon as possible, as the process may take considerable time.
Domiciliary care may operate in your area and the GP or practice nurse will be able to tell you which services are available to you. Also, if the person you are caring for is terminally ill, the Macmillan Nurses may be able to provide palliative care.
If the GP refers either you or the person you're caring for to the hospital, transport can be arranged by the GP. If more than one referral is necessary, ask if it is possible to have the appointments on the same day. This will ease the stress involved in multiple hospital visits.
Sometimes you may feel that you do not have the information or training to make sure that the person you care for is getting the best help, and this worry can affect your own health.
Do you have to provide medical care, such as help with catheters, injections, or breathing tubes?
Do you feel confident about doing this – were you given training? If you need more information or training, ask the nurse at your health centre or GP's surgery.
Are you sure that your home (and the home of the person you care for, if they live separately) is as safe as possible?
PALS does not cover
The first stage of any complaints procedure will usually be that you make your complaint to the nominated person at the surgery – it does not necessarily have to be in writing, but it is usually better to put your comments down on paper. The GP should acknowledge the complaint, and get back to you with a written response within a reasonable time – for more specific timings you can ask how long it will take.
If this does not solve the problem, you can take the complaint to the PCT (the organisation which employs the doctor), or go straight here first if you would rather. They will appoint a convenor to look into the complaint. If you have not used the Practise Procedure first, the convenor will usually refer it back to the surgery first to see if it can be resolved locally.
The PCT will sometimes offer conciliation. A lay (non-medical) conciliator will be appointed to meet with you and the GP to see if your problems can be resolved by discussion.
If this fails, and the PCT feels there are unresolved issues, the convenor may decide to hold an independent professional review. This is a committee of people with a non-medical chair (often a lawyer), other lay members and clinical (medical) assessors. They will hear from everyone involved and reach a conclusion about any recommendations for action.
In very serious cases, the independent review may refer matters on either to a disciplinary procedure or the General Medical Council (if the doctor's professional competence is in question).
If you are still not satisfied with the outcomes, you can take the matter to the ombudsman.
The RCGP have publised a guide for patients about what they can expect from their GP practice. You can view this here