If you look after someone who depends on you because they have an illness, disability or are elderly and frail, the Carers Emergency Card could give you peace of mind.
What is a Carers Emergency Card and how will it benefit me?
This is a card that carers carry with them at all times. If a carer has an accident or sudden illness, the card alerts the emergency services that there is someone at home who can’t manage without help. Carers can also use this service if they are delayed while they are out.
How does it work?
You will be asked to fill in a registration form. The form asks for details of the person you care for and contact details of up to two other people you know who could step in to take your place in an emergency.
The details of these nominated people are then passed onto Galwgofal/Conwy Careline, who provide a 24 hour emergency call response service. You will then get a Carers Emergency Card with your unique identification number on it. You will need to carry the card at all times, usually in your purse or wallet.
If there is an emergency, the emergency services will contact Galwgofal/Conwy Careline when they find your card. They will quote your unique identification number so Conwy Careline can contact one of your nominated people who can step in. Also, if you are delayed and worried about leaving the person you care for on their own, you can call Conwy Careline and ask them to contact a nominated person for you.
What if I don’t have anyone I can nominate?
You can still register for the scheme. If there is an emergency and you don’t have anyone nominated to step in, Conwy Careline will automatically contact Social Services.
What will the nominated people have to do? Each nominated person should know the person you care for, and how much help and support they need. They will need to know how to access your home, or the home of the person you care for. They will also need to know what to do in an emergency.
If Conwy Careline can’t get in touch with either of the people you have nominated to step in, they will contact Social Services.
How do I apply?
You will need to fill in a registration form. You can get this from NEWCIS 01745 331181.
Confidentiality of information
All your information will be treated in confidence with the Data Protection Act 1998. The unique identification number is only known to NEWCIS and Galwgofal/Conwy Careline staff. Galwgofal/Conwy Careline need access to your information to carry out the instructions on the registration form.
What if my circumstances change?
If your circumstances alter you can tel us at NEWCIS and we will carry out any necessary changes. It is important that we are informed.