Carers Community Rules

We want everyone to enjoy using our discussion boards and chatroom, so we have put together some guidelines to ensure that you feel safe and comfortable as a member of our carers' community.

Please bear in mind that this community is for adult carers (i.e. 18 and over) who look after a family member, partner or friend. Adults with an interest in carers' issues are welcome too, but the community is first and foremost a place for carers themselves. If you are under 18, please go to our site for young carers, YCNet, which also has a discussion board and chat room, supervised by our team of online support workers: Sam, Ewan, Tina,Susannah and Penny.

Is this site confidential?

Normally, we keep any personal information you give us private and don’t pass it on to anyone else. We wouldn’t even think of trying to help you against your wishes unless we were very concerned about someone’s safety. But if you tell us something (either directly or by posting it on our boards, blogs, etc) which gives us good reason to think that someone is at risk or in danger, we may have to tell another organisation about it in order to get help for that person.

We keep a confidential record of the questions and messages that are emailed to us and where we record any personal information that you decide to give us. This is to help us remember the people we get to know, and to provide a good service. Nothing is kept secret from you and we will be happy to show you what information we have about you.

If you’d like to give us any feedback, good or bad, about the services provided through, then find out how here


  • Keep the messages relevant to the discussion topic
  • Don't use bad language, which includes language that someone else may think is racist or sexist
  • Respect everyone's right to an opinion, even if you disagree
  • Guard your own confidentiality; don't post your real name, address, telephone number or your email address on a message
  • Please don't post messages that can be deemed as commercial advertising, as these will be removed
  • Any message which constitutes a personal attack against anyone, on any grounds, will be immediately removed and a warning will be issued to the user
  • Respect the privacy of other users
  • The information posted is not normally moderated, so please do not use these facilities inappropriately
  • Any statements or opinions posted onto the site are those of the person posting them alone and are in no way endorsed by Carers Trust
  • We reserve the right to remove any message or topic, which we deem to be unsuitable for our community.
  • We ask that you do not post photos of anyone under the age of 16, or include them in your profile pictures. If posting pictures of people over the age of 16, please check that they’re ok with you doing so

We will evaluate any messages that break these rules on a case by case basis. If your message is found to have broken these rules you will be given a warning, after three warnings you will be banned.

We also reserve the right to delete a user's registration if he/she fails to follow the guidelines as detailed above.

Please report any abuse immediately to our Online Support Team

Back to Discussion Boards
Back to the chat room